OUR SERVICES

“Having the same Qlik consultant onsite means we are able to build a lot of momentum and traction on projects. We aren’t always reintroducing a new person to our business every time assistance is needed. In our experience, the RIC consultants are experts, offering real guidance and acting as valued members of our team, rather than simply being someone who can code.”

“When you work with other third-party suppliers, every time you log a call you deal with someone different. You don’t know their skillsets and you first need to explain your business and your needs, increasing the time it takes to resolve issues. With RIC, we have a dedicated Qlik consultant who understands how I work and has excellent work ethic and extremely high standards. When he’s here, I know our consultant is focussed only on our business. With our combined knowledge, we draw much faster return on investment – last week we built a model in four hours that would have easily taken a week if we weren’t working on it together.”

“To us, the greatest benefit of the RIC Support Agreement model is the peace of mind, knowing that if something goes wrong I have a back-up – not just any back-up, but one who knows how the system and our business works. Initially our consultant put in a lot of effort to understand how the system works, and the code in the background. Now we are reaping the benefits. We certainly get value for money, and I personally sleep easier at night knowing that when we need anything, at any time, our consultant is available.”

“It is very satisfying to work with the RIC team. The personal interaction is great, and our consultant helps us to look at things in different ways. It’s really working well. There’s just something about that personal connection, having someone who understands your way of thinking and how you approach things, why you’re doing things in a certain way. With our consultant, we’ve achieved a lot and he helps our business grow.”

“With the RIC Support Agreement in place, we proactively consider improvements on a regular basis, and can tackle issues that we’d previously put on ice. Even though we have dedicated time with our consultant, we still have the option to call RIC if we have any ad hoc issues. From RIC, we have one of the best Qlik consultants that I’ve ever worked with – and I’ve been involved with Qlik development for 12 years. He is experienced, professional, connected across many customers and industries – and to top it off, we’ve got a wonderful relationship.”

“The most beneficial element of Afrupro’s Support Agreement with RIC is having the same consultant coming to our office for a week at a time. He engages with staff who need assistance with Qlik apps and, in the end, this ensures a more accurate product is produced. With expert knowledge, and having taken the time to understand our business, we never have to ask for the same thing twice. We are incredibly happy with the service that we’ve received and are definitely satisfied with what we’ve achieved to date.”